Proudly serving NY including the Greater Rochester area
Prompt response to initial call. Quick appointment to view job to be done. Knowledgeable representatives. Competitive pricing.
Customer oriented crew. Transformed my crawl space into an area that can rightly be called a "Clean Space". Anxious to observe the absence of moisture, time will tell.
The salesman / technician sent to my Geneva home could not have done more to make me feel my best interests were your firm's priority. He was thorough, generous with information, courteous, totally professional and worked tirelessly to give me a complete overview of the issues / limitations I presently face as a heating and cooling liability and how they can be reversed. Whomever is responsible for hiring certainly knows how to find and employ the best.
Willing to work out financial options with the work to be done
You don't cut corners. Do a very thorough job and even do the minor details like sealing potential areas that may cause a draft.
We've had a number of contractors do work in our home over the past two years. Your people were by far the best we have had do work for us. We are VERY pleased.
The energy efficiency evaluation of my home was very thorough and the auditor took the time to go over it with me. I could see that the auditor believed in the evaluation process and it impressed me that I was given options and suggestions. The process was personal to my situation and didn't feel like a cookie cutter plan. The auditor listened to what the problems were in my home, what I was looking to achieve, and helped me figure out the best way to move forward. I had three other professionals check the duct work to one of my rooms previously and no one found a problem. I lived with an extremely cold room for many, many years until True Energy Solutions took a look and found leakage in the duct work. I didn't know how to check for that and the prior professionals just told me that the duct was indeed open and they didn't know why that room would be colder. I am very impressed with the support and professional work I received.
Outstanding dedication to insure all questions / concerns answered and job completed quickly meeting all expectations.
I think this is a knowledgeable company with a broad base of information.
The sales rep Mike Swanson was very informative and responsive to our questions. He also encouraged us to participate in the Empower NY program. I can not thank him enough